A customer is frustrated about the slow greens. What strategy is being used when the Head Golf Professional responds with a rationale?

The strategy being used when the Head Golf Professional responds with a rationale is indeed a convincing strategy. This approach focuses on providing logical explanations or justifications to help the customer understand the situation better. By using rationale, the professional addresses the customer’s frustration about the slow greens through factual information or context, potentially alleviating their concerns and helping them see the bigger picture.

This strategy is effective in that it not only acknowledges the customer's feelings but also seeks to engage them intellectually by explaining the reasons behind the conditions affecting the greens. In contrast, other strategies like supporting or guiding may emphasize empathy or direction but do not rely on logical persuasion to address the issue at hand. Thus, the convincing strategy stands out as the most appropriate and effective way to communicate in this situation.