In what scenario would a staff member use the "supporting" strategy?

The "supporting" strategy is particularly relevant when the goal is to gain customer commitment for a solution. In this context, supporting involves fostering collaboration and encouraging agreement, enabling customers to feel more engaged and invested in the suggested solution. This approach often includes listening to the customer's needs, providing reassurance, and addressing any concerns they may have. By utilizing the supporting strategy, a staff member can build a rapport that makes customers more likely to commit to the solution being presented.

The other scenarios involve more directive or authoritative approaches. Changing a policy, supervising a fellow worker, and directing a group activity typically require a more commanding or guidance-focused strategy rather than one that is centered around support and collaboration.