What interaction strategy should a head professional use to assure a customer that their concerns about late parking will be addressed?

The supporting strategy is effective in this scenario because it focuses on addressing the customer's emotional needs and validating their concerns. By employing a supporting strategy, the head professional acknowledges the customer's worries about late parking and assures them that their concerns will be taken seriously. This approach fosters trust and rapport, demonstrating that the head professional values the customer's input and is committed to finding a solution.

In contrast, the convincing strategy might come across as dismissive or patronizing, as it typically aims to persuade the customer without necessarily acknowledging their feelings. The involving strategy may encourage collaboration but might not directly address the immediate reassurance the customer is seeking regarding their concerns. The directing strategy tends to be more authoritative, which can lead to the customer feeling sidelined or powerless in the conversation. Focusing on support effectively conveys empathy and a genuine willingness to resolve the customer's issues.