What lies at the core of all interpersonal skills in the PGA customer relations model?

The core of all interpersonal skills in the PGA customer relations model is acting with integrity. This concept forms the foundational principle in building trust and respect between golf professionals and their clients. When individuals act with integrity, they demonstrate honesty, reliability, and a commitment to ethical behavior. This fosters positive relationships, as clients feel confident that they can trust the professional to have their best interests at heart.

Acting with integrity creates a solid basis for other interpersonal skills, such as effective communication and encouraging open expression. When integrity is present, it enhances the professionals' ability to engage in meaningful dialogues and ensures that clients feel safe expressing their concerns and preferences. Thus, integrity is essential for creating an environment where effective interpersonal interactions can flourish.