What outcomes can be achieved during the follow-through phase of the positive engagement process?

During the follow-through phase of the positive engagement process, checking back with the customer and debriefing employees is crucial for maintaining strong relationships and ensuring satisfaction. This step allows for the opportunity to gather and reflect on feedback from the customer, which can help to identify any issues that may have arisen during the initial engagement or service interaction. By checking back, the organization shows that it values the customer's input and is committed to continuous improvement.

Debriefing employees is equally important, as it allows team members to discuss the customer's feedback and any challenges they may have encountered. This internal communication fosters a culture of collaboration and learning, which can lead to enhanced service delivery in the future. Not only does this approach strengthen customer loyalty, but it also helps in refining operational processes and improving overall service quality.

The other options may involve components of customer service, but they do not encapsulate the comprehensive outcome of the follow-through phase as effectively as checking back with the customer and debriefing employees does.