What statement is true regarding customer requirements and expectations?

The statement that as requirements are met, they become expectations is accurate because it highlights the dynamic nature of customer perceptions. When a business consistently meets certain requirements, customers begin to anticipate those standards as a norm. Over time, these previously unmet needs transition into expectations, setting a baseline for future interactions.

This reflects the evolving relationship between customer experience and satisfaction. As customers experience a positive outcome from specific requirements being met, their expectations will adjust accordingly. This might push businesses to continuously improve and innovate to exceed these new expectations. Understanding this progression can help service providers and businesses to remain competitive and responsive to their customers' evolving demands.