Which of the following best describes the dual perspective of customer relations?

The dual perspective of customer relations emphasizes the importance of understanding and addressing both the customer's and the employee's viewpoints. This approach acknowledges that effective customer service involves not just meeting the needs and expectations of clients but also considering the perspectives, feelings, and experiences of the employees who interact with them.

By recognizing both angles, organizations can foster a more empathetic environment where employees feel valued and understood, which in turn enhances their ability to provide exceptional service to customers. This mutual understanding can lead to improved morale, better communication, and ultimately a more positive customer experience.

The other choices, while they touch on aspects of customer service, do not encompass the comprehensive view necessary for effective customer relations. Focusing solely on tasks ignores the relational dynamics, submitting complaints to review does not actively involve understanding perspectives, and regular training for staff, while beneficial, is more of a process than a holistic viewpoint.