Which of the following is NOT an interpersonal skill listed in the Customer Relations Manual?

Stating your intention is not emphasized as an interpersonal skill in the Customer Relations Manual. Interpersonal skills generally focus on how individuals interact and build relationships with others, often involving active listening, empathy, and effective communication.

Collaborating for mutual gain involves working together towards common goals, ensuring that both parties feel satisfied with the outcome. Providing a compelling rationale helps in persuading others and strengthening arguments, while communicating your concerns allows individuals to express feelings and needs effectively, fostering understanding and connection.

In contrast, while stating one's intention is important in communication, it does not fall under the category of interpersonal skills that primarily focus on the dynamics of relationships and interactions with others. Therefore, it stands out as the option that is not categorized alongside the other interpersonal skills mentioned.