Which strategy should be avoided when dealing with a compliant member expressing concerns over club policies?

When addressing concerns from a compliant member regarding club policies, the strategy that should be avoided is the involving strategy. This is because compliant members typically seek reassurance and validation of their feelings rather than an invitation to collaborate extensively or share decision-making authority. Involving strategies might put the member in a position where they feel compelled to contribute to a solution or discuss the issue in-depth, which can cause additional anxiety and frustration instead of providing the support they need.

On the other hand, supporting strategies are focused on validating the member's feelings and providing empathy, which is crucial for maintaining a positive relationship. Convincing strategies, while they might seem persuasive, can come off as dismissive of legitimate concerns if not handled delicately. Directing strategies can also be appropriate in providing clear guidance, but they should be used with caution to avoid seeming authoritative or dismissive.

Understanding the personality and needs of the member is essential in selecting the best approach, and the involving strategy may not resonate particularly well with someone who is compliant and looking for support rather than engagement in problem-solving.